How to identify which processes are RPA eligible and which are not?
So you know what RPA is and how it will be beneficial for you. To begin with, you need to identify processes from your business that are eligible for RPA automation.
Why this decision is critical for your automation journey? Your automation success and failure depends on your process. Selecting a bad process can waste the effort put into automation and bring failure… forget about ROI. You shouldn’t adopt automation just because it is in trend. It is only beneficial to you if it brings savings and improve the efficiency of your business.
Factors that decide the automation eligibility of a business process are:
1) Well defined
A well defined process can help train your bot more efficiently. If you know the exact steps and logic involved in your process, your bot can precisely learn and perform the operations with almost no errors. It will also reduce the bot training time and time to market.
If there are any steps that cannot be precisely defined then it is better to leave it to humans.
The volume of transactions involved in your process should be high. The higher the volume of the process the better would be the savings on manual hours. With lower volume the gain would be lower too and it won’t be a wise decision to make investment in automation.
Your process should not be too diverse in nature, else it will make workflow creation and integration complex, and the automation might not be as robust as expected. Monotonous processes are ideal RPA candidates.
Speed is one of the visible benefits of automation and you should only consider automation when the bot can actual perform the operation faster than its human counterpart. If the amount of speed to be gained with automation is not significant then you should reconsider your automation decision.
An ideal process for RPA implementation should be well defined, high in volume, of low variety, and slow velocity.
Any other thoughts? Please let me know.
Thanks for reading!